Privacy Policy
Last updated: September 4, 2026
1. Information We Collect
When you create an account, place an order, or contact us, we may collect your name, email address, phone/WhatsApp number, delivery address, and details related to your order (such as the digital product, virtual card, or service requested). We do not store full payment card numbers or wallet private keys on our servers.
2. How We Use Your Information
- To process and deliver your orders (virtual cards, crypto wallet top-ups, dollar buy-sell, digital products, and digital services)
- To communicate with you about your order status, support requests, and account activity
- To send optional notifications (such as new blog posts) if you choose to enable them
- To improve our website and services, and to detect and prevent fraud
3. Cookies & Analytics
We use cookies to keep you signed in and to remember your preferences. We use Google Analytics to understand how visitors use our site; this data is aggregated and does not identify you personally.
4. Sharing of Information
We do not sell your personal information. We may share limited order details with payment processors, delivery partners, or law enforcement where required by law, solely to complete your transaction or comply with a legal obligation.
5. Data Security
We use industry-standard measures (including encrypted connections and hashed passwords) to protect your data. However, no online service can guarantee absolute security.
6. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us through the Contact page. Account deletion requests are processed within a reasonable time once identity is verified.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
8. Contact Us
For any privacy-related questions, please reach out via our Contact page or Live Support.
Arko Digital Hub