Arko Digital Hub Refund Policy
Last updated: September 4, 2026
1. Digital & Financial Products
Because virtual cards, crypto wallet top-ups, dollar buy-sell transactions, and digital products are delivered instantly and electronically, all sales are final once the item is delivered or the transaction is confirmed on the blockchain/payment network, except in the cases listed below.
2. When a Refund May Apply
- You did not receive your product/service within the promised delivery time and the delay is confirmed to be on our side
- You received an item that does not match what you ordered (wrong denomination, wrong product, etc.)
- A technical error on our platform caused a duplicate charge or failed transaction that still deducted payment
3. When a Refund Will Not Apply
- The product/card/crypto has already been delivered, activated, or used
- Incorrect wallet address, card details, or recipient information was provided by the customer
- Delays caused by third-party networks (blockchain congestion, bank processing, payment gateway) outside our control
- Change of mind after a completed order
4. Design & Custom Services
For graphic design and custom work, refunds are considered only if no work has been started. Once design work has begun, payments cover the time and resources already spent and are non-refundable, though we will work with you to reach a fair resolution.
5. How to Request a Refund
Contact us within 48 hours of the issue via Live Support or the Contact page with your order ID and a description of the problem. Approved refunds are processed within 3–7 business days to the original payment method where possible, or as store credit/alternative arrangement where the original method isn’t practical.
6. Contact Us
For refund questions, reach out via our Contact page or Live Support.